Choose a Language

Non-English is for reference only and not official

Ask a Question

Submit your questions related to HSU and COVID-19. Your questions will help inform our FAQs.

Submit Question

Frequently Asked Questions

GENERAL

Where can I get the most up to date information on the coronavirus?

Where can I get the most up to date information on the coronavirus?

Please go to HSU’s coronavirus (COVID-19) dedicated website at covid19.humboldt.edu

Is Humboldt State University going to cancel classes?

Is Humboldt State University going to cancel classes?

Humboldt State University is shifting immediately to virtual operations for the rest of the spring semester, including classes, which will continue. 

Is HSU going to close campus?

Is HSU going to close campus?

Humboldt State University has transitioned to virtual operations and campus is closed to the general public. Critical services remain available to students.

How will I know about other changes?

How will I know about other changes?

Employees and students will be notified of closures or other emergencies through the Emergency Notification System and at covid.humboldt.edu.  Visit this site for more information on the Emergency Notification System.

Are you canceling events?

Are you canceling events?

All non-essential social and non-essential academic related events and activities are suspended through the semester. All intercollegiate and Club athletics are canceled for spring semester. There will be no face to face meetings, events, instruction, exams, instructional labs, field trips, live performances, or small group seminars. More information here.

Will parking passes be refunded?

Will parking passes be refunded?

Refunds for student spring parking permits will be automatically processed through your student account. The spring parking permit will be refunded at 50% of the face value. The student parking permit value is $157.50 per semester, so your refund will be $78.50. Please allow 2-3 weeks for processing.

Starting with the May 1 paycheck, monthly payroll deductions for staff and faculty parking permits will be suspended until further notice. Staff and faculty who purchased a Spring parking permit will automatically be refunded 25% of the purchased price. Please allow 2-4 weeks for refunds to be processed. You will receive an email from the HSU Cashier’s Office when your refund has been processed.

How can HSU help stop stigma related to COVID-19?

How can HSU help stop stigma related to COVID-19?

Counter stigma by educating yourself and others, checking the facts, and providing social support. COVID-19 is not specific to any country or racial/ethnic group. Comments targeting specific racial or ethnic groups are not appropriate nor helpful. Visit CDC Stop Stigma & Bias for more information.

ACADEMICS

Is HSU going to close campus and cancel classes?

Is HSU going to close campus and cancel classes?

Humboldt State University is open and classes are continuing. All classes are cancelled on March 23-25 and classes will be taught in alternative modes starting March 26 to April 17. The March 23-25 closure will allow a three-day faculty preparation and development period. More details are available here.

How will I know if classes are canceled or if campus is closed?

How will I know if classes are canceled or if campus is closed?

Employees and students will be notified of closures or other emergencies through the Emergency Notification System and at covid.humboldt.eduVisit this site for more information on the Emergency Notification System.  

What does it mean that my classes will not be taught face-to-face?

What does it mean that my classes will not be taught face-to-face?

Classes may be taught remotely in many different ways. For example, some classes may keep meeting at the same time as they do now but use technology (such as Zoom) to deliver lecture material. This is called “synchronous instruction.” In other cases, the class may move toward self-paced work that does not require meeting at a specific time (this is called “asynchronous instruction”). Faculty members will be communicating with students about the requirements of each individual class. Please see the Academic Continuity Plan (PDF) for more information about alternative modes of instruction.

Will I still need to come to campus?

Will I still need to come to campus?

All classes will now occur remotely, so you do not need to come to campus. For the remainder of Spring 2020, all instruction is to be virtual and the primary operational state of campus is to be virtual. There will be no face to face meetings, events, instruction, exams, instructional labs, field trips, live performances, or small group seminars. We are aware that some students do not have access to internet at home, and are offering reduced hours at the Library and University Center to address this need. More internet options are available here.

Do I need to stay in Humboldt County?

Do I need to stay in Humboldt County?

Students who can return to a home off-campus are encouraged to do so. Students who are facing housing insecurities or homelessness will not be displaced. More information will follow. All classes will now occur remotely, so you do not need to come to campus.

Will my Financial Aid be affected?

Will my Financial Aid be affected?

Financial aid can be complicated and depends on each student's individual circumstances. Federal, state, and HSU officials are working to ensure that financial aid is not affected. If you would like to discuss your situation you can email the financial aid office at finaid@humboldt.edu.

Will I get a refund for my Tuition?

Will I get a refund for my Tuition?

Because Humboldt State University students will continue receiving instruction from HSU instructors, and the grades students receive will ultimately lead to a diploma, we will continue to charge tuition and mandatory campus-based fees for all enrolled students. This is consistent with tuition policies applied to traditional online and in-person HSU courses during the academic year.

If you decide to withdraw from all your courses for the Spring semester, you must do so by April 5 to be eligible for a prorated refund of tuition and fees. Please review HSU’s withdrawal policies for details on the withdrawal process. Financial aid awards for students who withdraw will be reviewed and may be adjusted based on the number of days enrolled. Read more about refunds.

Can I get a refund since I paid for in-person, not online classes?

Can I get a refund since I paid for in-person, not online classes?

Because Humboldt State University students will continue receiving instruction from HSU instructors, and the grades students receive will ultimately lead to a diploma, we will continue to charge tuition and mandatory campus-based fees for all enrolled students. This is consistent with tuition policies applied to traditional online and in-person HSU courses during the academic year.

 

Why did you cancel Commencement instead of rescheduling?

Why did you cancel Commencement instead of rescheduling?

Right now, HSU intends to have an in-person ceremony at some point in the future. With the situation changing frequently, there is no way to accurately plan for a timeframe, so the decision was made to cancel instead of postpone to an unknown date. In the meantime, we are exploring alternative ways to celebrate the success of our graduating students. 

 

Will I get a refund for my cap & gown?

Will I get a refund for my cap & gown?

If you’ve already purchased regalia, refunds will be given for items that are unopened/unused using the same method you placed your original order. Receipts or order numbers will be needed and you may chose to keep or return any items except the gowns.

Purchased online through Herff Jones: Fill out the form online or contact their customer service center at 800-837-4235 Monday through Friday, 8 a.m. to 5 p.m. (EST). If you haven’t picked up your regalia packages, the Bookstore will handle shipping them back.

Purchased in person at the Bookstore: Email 1268mgr@follett.com with your name, phone number, and best time and way to reach you. The Bookstore is closed but their staff will get back to you with instructions on how to do the refund over the phone. 

Can I still keep my Commencement regalia?

Can I still keep my Commencement regalia?

Yes, you can keep everything but the rental gown. The Bookstore can give you a refund for any unopened/unused items. If you ordered them but haven't picked them up yet, they'll ship them to you. Email 1268mgr@follett.com with your name, phone number, and best time and way to reach you and a Bookstore staff member will get in touch with you.

Can I still purchase Commencement regalia?

Can I still purchase Commencement regalia?

You can still place an order for any items except the rental gowns. Email 1268mgr@follett.com with your name, phone number, and best time and way to reach you and a Bookstore staff member will contact you with details.

EMPLOYMENT

What are the latest work arrangements?

What are the latest work arrangements?

Beginning immediately, we will shift as quickly as possible to virtual operations. Non-essential employees, including student staff, are to work remotely (telecommute) once they have received direction from their supervisor. Please continue to work with your supervisor on your work assignments and technology support needs.

What are the latest work arrangements based on age and health status?

What are the latest work arrangements based on age and health status?

Based on new guidelines from the State of California, all CSU employees 65 and older or with underlying health issues that make them more vulnerable to COVID-19 must not come to campus and are advised to practice self-isolation. Read the guidelines.

 

What are HSU's telecommuting policies for employees?

What are HSU's telecommuting policies for employees?

In order to facilitate social distancing, as suggested by the California Department of Public Health, to help slow the spread of COVID-19 and to provide as much flexibility as possible given personal considerations, including to our working parents (in light of many school districts closing) and those caring for or living with vulnerable populations, managers should exercise flexibility with employees. Read the guidelines.

What should I do if I need to work remotely?

What should I do if I need to work remotely?

In order to facilitate social distancing, as suggested by the California Department of Public Health, to help slow the spread of COVID-19 and to provide as much flexibility as possible given personal considerations, including to our working parents (in light of many school districts closing) and those caring for or living with vulnerable populations, here are some telecommuting guidelines.

What if I don’t have the technology support or equipment I need to work from home?

What if I don’t have the technology support or equipment I need to work from home?

Please visit the ITS website for information about working from home. If you are still having trouble finding an answer, you can create a help ticket here

 

Should student employees still come into work?

Should student employees still come into work?

Beginning immediately, we will shift as quickly as possible to virtual operations. Non-essential student staff are to work remotely (telecommute) once they have received direction from their supervisor. Please continue to work with your supervisor on your work assignments and technology support needs.

Where can employees find information about work issues related to COVID-19?

Where can employees find information about work issues related to COVID-19?

Human Resources has compiled FAQs of HR information related to COVID-19 for the campus community. Topics include benefits and leave options, payroll, telecommuting, unemployment insurance, employment, and more. Because HR guidelines and policies are often subject to change, please check this page frequently for the latest updates.

Are LiveScan services still available at UPD?

Are LiveScan services still available at UPD?

No, LiveScan services are suspended until further notice.

Can I take paid administrative leave for COVID-19 related absences?

Can I take paid administrative leave for COVID-19 related absences?

Under the new provisions, most state-side employees, including student employees, shall be eligible to receive a one-time allotment of up to 256 hours of paid administrative leave that can be used for COVID-19-related absences, subject to specific conditions. Read the guidelines

HOUSING & DINING

Will HSU Housing remain open?

Will HSU Housing remain open?

Yes. But it is important we reduce the number of people on campus. We encourage students who can return to a home off-campus to do so. Still, we understand that some students will not have the option to or may not be able to leave campus. As a result, all residential on-campus housing will remain open and operational for the remainder of the 2020 Spring semester:

  • The Housing Front desk, JGC 3rd floor, is open M-F 8am-5pm.
  • The JGC Mail Room is open from 10am-3pm M-F for all packages from all areas.
  • The JGC 1st floor Info Desk and Recreation Room is closed until further notice.
  • The College Creek Mail room will be closed until further notice. Packages may be picked up at the JGC Mailroom, M-F from 10am to 3pm M-F only. Letter mail will still be distributed to each location as normal

Am I required to remain living in on-campus housing?

Am I required to remain living in on-campus housing?

It is important we reduce the number of people on campus. We encourage students who can return to a home off-campus to do so. We will not displace students who are facing housing insecurities or homelessness.

Am I eligible for a refund?

Am I eligible for a refund?

We are offering students prorated refunds of housing fees, dining fees and parking fees for students who leave residence life. You will receive a refund for Housing and Dining fees once the check out process has been completed.  

For a refund of parking fees, please contact Student Financial Services.  If you are on a payment plan, the Housing Cashier will contact you to discuss how this may impact your Housing and Dining accounts.  Refunds may impact your financial aid. Please review your student account on your Student Center or check with the Financial Aid office to see how these transactions impact you.  Please give staff in Housing, Student Financials and Financial Aid 1-2 weeks to process and review your account.

Will the Resident Advisors (RAs)/Residence Life Coordinators (RLCs) still live on campus to support us?

Will the Resident Advisors (RAs)/Residence Life Coordinators (RLCs) still live on campus to support us?

Yes. Residential staff, including RAs and RLCs will remain in residence and continue to provide academic support and programming.

Will facilities staff still be available to respond to work orders?

Will facilities staff still be available to respond to work orders?

Yes. Maintenance and custodial teams will continue supporting our residential communities. We have increased the frequency of disinfecting high-touch points throughout our residential communities including community spaces. Maintaining a clean living environment is a community responsibility and imperative for personal and community health and wellbeing.

Will housing community spaces still be available?

Will housing community spaces still be available?

Yes. Residents will continue to have access to residential community spaces, including study rooms, lounges, laundry facilities, kitchens, and outdoor amenities. We have increased the frequency of disinfecting high-touch points throughout our residential communities including community spaces. Practicing social distancing is crucial.

Will I still have access to campus amenities?

Will I still have access to campus amenities?

Yes. At this time, and as classes are moving toward virtual instruction, the Library, Student Health Center, University Center, and Dining at the College Creek Marketplace and the JGC Cupboard will remain open, with reduced staffing. Practicing social distancing is crucial.

Does my meal plan still work?

Does my meal plan still work?

Yes. Meal plans are still active per the terms and conditions of the License Agreement and can be used at both the College Creek MarketPlace and the JGC Cupboard.  (The J, Depot and Library Café are closed).

Will all dining facilities remain open?

Will all dining facilities remain open?

The College Creek Marketplace and the JGC Cupboard will remain open.  Visit the Dining website for hours and updates.

Will Oh SNAP! be open?

Will Oh SNAP! be open?

Oh SNAP! Student Food Programs has been relocated to the bottom floor of the Jolly Giants Commons (JGC) in Housing. The Recreation & Wellness Center location is closed. Oh SNAP! is offering pre-made food bags. Vegetarian and meat options are available.

Students can get a bag once a week. Distributions are twice a week on Wednesdays,
10 a.m. - noon and Thursdays, 1 - 3 p.m. Students who can't make those times can make an appointment, as well. For an appointment email mira@humboldt.edu.

For assistance with CalFresh and Medi-Cal, Oh SNAP! is hosting virtual office hours via Zoom on Tuesdays and Fridays from 2 - 4:30 p.m. at this link https://humboldtstate.zoom.us/j/104376654. Students who can't make those times can make an appointment by emailing ravin@humboldt.edu.

For more information on these services please visit our website at hsuohsnap.org.

We are encouraging social distancing and following the Center for Disease guidelines to reduce the risk of Covid 19 transmission while offering our services. 

TRAVEL (Personal & University-related)

What are the guidelines for domestic and international travel?

What are the guidelines for domestic and international travel?

Humboldt State University has suspended all international travel and non-essential domestic travel for the remainder of the Spring semester, consistent with new CSU guidelines intended to reduce the spread of COVID-19.

What is considered essential travel?

What is considered essential travel?

Essential travel is defined differently for students, staff, and faculty. Please read these guidelines and talk to your supervisor with questions.

I am or plan to study abroad. What should I do?

I am or plan to study abroad. What should I do?

Students who are currently studying overseas will be contacted directly by the University to work out an appropriate plan, which may involve the student staying in place to avoid exposure while traveling. HSU may help students remain abroad if, based on current information, it is deemed to be a safer course of action, and will provide students with as much assistance as possible. Contact HSU International Programs with questions specific to your study abroad.

I plan to conduct personal travel in the United States. What should I do?

I plan to conduct personal travel in the United States. What should I do?

Cases of COVID-19 have been reported in many states, and some areas are experiencing community spread of the disease. Crowded travel settings, like airports, may increase your risk of exposure to COVID-19, if there are other travelers with COVID-19. Please visit the CDC website on international travel for more information.

I plan to conduct personal travel internationally. What should I do?

I plan to conduct personal travel internationally. What should I do?

Please be aware that travel to the entire country of China is not authorized. Check the CDC  the State Department bulletin for details on travel restrictions.

I have recently returned from an affected area. What should I do?

I have recently returned from an affected area. What should I do?

If you are ill and have traveled out of the country in the last two weeks or if have had close contact with a person known to be infected by COVID- 19:

  • Notify your local health care provider as soon as possible.
  • Stay home and do not come to campus for classes or for work.
  • Students with fevers, cough, or severe illness should call the Student Health & Wellbeing Services team before visiting the Student Health Center at 707-826-3146.
  • Staff and faculty should contact their healthcare providers or the emergency room to seek medical attention as soon as possible.

ADMINISTRATION & FINANCE

What type of technology do I need to work remotely?

What type of technology do I need to work remotely?

Everyone in IT is working hard to get you connected and working remotely. To better understand your technology needs, faculty and staff are encouraged to fill out the Remote Work questionnaire.

  • If you have to work remotely before IT can help you get access to files or software, you already have access to Gmail, Google Drive, and Zoom. 
  • Zoom is a good option for hosting meetings and classes and recording lectures. 
  • You can check your voicemail remotely. And check the Virtual Lab or download special software you may need. If it’s not available, tell us about it in the questionnaire.

How do I cancel my trip through Concur?

How do I cancel my trip through Concur?

Use this guide to properly cancel your trip through Concur.  Please note that if you booked a hotel or rental car outside of Concur, you will need to contact these agencies directly to cancel reservations.  Contacting the hotel or rental car agencies as quickly as possible will help avoid cancelation fees.  Add “Covid-19” into the Comment section of your canceled request.  Please cancel your trip as soon as possible.
When calling a hotel to cancel, please make every effort to receive a travel credit, which will apply to future University business travel through Concur.  If a credit cannot be obtained, any transactions purchased through Concur or on the travel card will still need to be expensed out.

If you have any questions regarding Concur, please contact Kearney Vander Sal at ext. 5791 or krv5@humboldt.edu, and she will be able to assist you.

How do I cancel my travel authorization?

How do I cancel my travel authorization?

If you submitted a paper travel authorization form to Accounts Payable for processing, please contact Patti Cady at ext. 3303 or pac213@humboldt.edu in order to properly cancel your travel authorization.

Travelers should collect and maintain documentation about any refunds or credit.  Any refund requests that were denied are eligible for reimbursement (with supporting documentation showing the refund request was denied).

What are the guidelines on purchases, ProCard and travel reimbursements?

What are the guidelines on purchases, ProCard and travel reimbursements?

HSU continues to provide essential business support functions to campus in this challenging operating environment. Read more about available business services, plus guidelines on essential expenditures, ProCard, procurement, payments, and travel refunds.

HEALTH & WELLBEING

What should I do to stay healthy?

What should I do to stay healthy?

  • Stay home if you are sick or have a fever. You should remain at home until your fever is gone(without the use of fever-reducing medications) for at least 24 hours.
  • Wash your hands frequently and avoid touching your face and eyes, nose, mouth.
  • Routinely clean your home particularly for high touch surfaces like doorknobs.
  • Consider limiting attendance at optional large gatherings because this is where colds, flu, and other respiratory viral infections are spread.

What do I do if I am sick?

What do I do if I am sick?

All employees and students should stay home if they are sick. Notify your instructor or supervisor if you will miss class or work.

Medical servicesfor students are available for acute and urgent care only. Non-urgent care such as physical exams will not be available. Students who are unwell should call (707) 826-3146 before visiting the center.

If an in-person visit is needed, students must check in at a tent that has been set up outside the health center, and they will be seen by a nurse or provider. Clinic hours:
- Monday, Wednesday, Friday 8:45 a.m.-noon
- Tuesday and Thursday, 9:45 a.m.-noon and 1-4:15 p.m. 
** Hours are subject to change due to limited staffing

The pharmacy is open normal business hours. Students will need to call (707) 826-3146 to order new prescriptions or refills first. Hours: 
- Monday, Wednesday, Friday: 9:30am to 12:00pm and 1:30pm to 4:15pm
- Tuesday and Thursday: 10:00am to 12:00pm and 1:30pm to 4:15pm
- Closed Weekends and Holidays

Employees should contact their healthcare provider or the emergency room if they require medical attention.

 

What are the symptoms of COVID-19?

What are the symptoms of COVID-19?

Symptoms may be mild or severe, and can include fever, cough, or shortness of breath.  At this time, more than 80% of confirmed cases have been mild.  For more information on the symptoms of COVID-19, please visit the CDC website.

What do I do if I think I’ve been exposed to COVID-19?

What do I do if I think I’ve been exposed to COVID-19?

If you are ill and have traveled out of the country in the last two weeks or if have had close contact with a person known to be infected by COVID- 19:

  • Stay home and do not come to campus for classes or for work.
  • Students with fevers, cough, or severe illness should call the Student Health & Wellbeing Services team before visiting the Student Health Center at 707-826-3146.
  • Staff and faculty should contact their healthcare providers or the emergency room to seek medical attention as soon as possible.

What do I do if I am anxious about COVID-19?

What do I do if I am anxious about COVID-19?

Should you require psychological assistance outside of open hours, you can call the CAPS main line at 707-826-3236 to speak with a counselor by phone. Staff and faculty can reach out to the Employee Assistance Program.

Will students be able to access their on-campus therapist?

Will students be able to access their on-campus therapist?

The Counseling & Psychological Services has ordered equipment to support the option of telehealth and is in the process of establishing a secure and HIPAA compliant video (telehealth) platform.

Is counseling available?

Is counseling available?

Counseling & Psychological Services can be contacted at (707) 826-3236. Staff or faculty needing additional support may call the Employee Assistance Program at (707) 443-7358.

What do I do if I think I have, or someone close to me has, COVID-19?

What do I do if I think I have, or someone close to me has, COVID-19?

You should self-isolate at home and contact your healthcare provider.  Notify them that you suspect COVID-19 and ask what precautions should be taken before you arrive for any appointments.  Inform your instructors or supervisor that you will be missing class and/or work.  Self-quarantine is recommended for at least 14 days. Learn more here.

What medical services are available through the Student Health Center?

What medical services are available through the Student Health Center?

Medical services are available for acute and urgent care only. Non-urgent care such as physical exams will not be available.

Students who are unwell should call (707) 826-3146 before visiting the center. If an in-person visit is needed, students must check in at a tent that has been set up outside the health center, and they will be seen by a nurse or provider.

Clinic hours: Monday, Wednesday, Friday 8:45 a.m.-noon and 1-4:15 p.m. Tuesday and Thursday 9:45 a.m.-noon and 1-4:15 p.m. Hours are subject to change due to limited staffing.

The pharmacy is open normal business hours. Students will need to call (707) 826-3146 to order new prescriptions or refills first.

 

Why is there a tent at the Health Center?

Why is there a tent at the Health Center?

Our SHC medical team has set up a tent outside the Student Health & Counseling building for the safety of our campus community. This tent is used to assess students seeking medical care and determine the appropriate course of action. This will limit the exposure of flu-like symptoms to others and will aid in providing the right level of care.

What steps is HSU taking to sanitize campus?

What steps is HSU taking to sanitize campus?

HSU custodial staff are cleaning campus more frequently. During Spring Break, all classrooms, bathrooms, locker rooms, other spaces, and high-touch surfaces-- including furniture-- were cleaned using a hospital-grade disinfectant. These spaces will be inspected to ensure they have been thoroughly cleaned.

Do I need to wear a face mask?

Do I need to wear a face mask?

In accordance with Humboldt County Public Health, effective immediately, all students who are on campus conducting essential functions (such as visiting the Health Center, doing laundry, or obtaining food or other campus services) should wear a face covering while in public. Staff and faculty working or conducting essential functions are also encouraged to wear a face covering. 

Surgical and N95 masks are in very short supply and should be reserved for health care workers and medical professionals. More details on how to make a face covering.

What is the risk of transmission?

What is the risk of transmission?

The COVID-19 virus appears to have a high transmission rate but has a low mortality rate.  About 80% of individuals who have tested positive for COVID-19 do not exhibit symptoms that would require hospitalization.  Most people with illness due to the coronavirus infection recover on their own without medical treatment.  For more information, please visit the Humboldt County Department of Health and Human Services website.

How does the virus spread?

How does the virus spread?

Currently, person to person spread is occurring, although it is unclear exactly how it is transmitted and how easily the virus spreads between people.  Recommendations include washing your hands, using hand sanitizer, and covering your cough or sneeze to limit the spread from person to person.